Introduction
Keg99 is one of Bangladesh's most trusted online betting and gaming platforms. We believe protecting your privacy is a fundamental responsibility. This Privacy Policy is designed to clearly explain how keg99 collects your personal information, the purposes for which it is used, and how it is kept secure.
Please read this Privacy Policy carefully before using our platform. Every aspect described here defines the relationship between you and keg99. By registering or logging in to keg99, you will be considered to have agreed to all terms of this policy.
We regularly review and update our Privacy Policy as needed. We recommend visiting this page periodically to stay informed and ensure your interests remain protected.
Keg99 complies with international data protection standards and operates under a Curacao Gaming License. Your privacy is the foundation of our business.
What Types of Information We Collect
Keg99 collects different types of information for different purposes. Below is a detailed breakdown of what information is collected and in which circumstances:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Communications & Security Notifications |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security Monitoring & Fraud Prevention |
| Gaming Information | Bet history, win/loss records | Responsible Gaming & Account Management |
| Cookie Data | Session tokens, preference settings | Improving user experience |
We collect only the information that is necessary. No excessive or irrelevant data is gathered. Your sensitive financial information is not stored directly on our servers — all payment processing is handled through secure third-party payment gateways.
How Your Information Is Used
Keg99 uses your personal information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties. The primary uses are:
- Account Management: For managing registration, login, password recovery, and account settings
- Payment Processing: To process deposits and withdrawals and maintain transaction records
- Security Assurance: To detect suspicious activity and keep your account secure
- KYC Verification: To meet legal obligations and verify identity
- Customer Support: To resolve issues and process complaints on your behalf
- Responsible Gaming: To monitor your gaming habits and provide assistance when needed
- Promotional Communications: To send you offers and bonus information with your consent
- Legal Compliance: To meet the requirements of government and regulatory authorities
Keg99 never sells your information to advertising companies. Our business model does not compromise your privacy.
Data Retention Period
Keg99 does not retain your data longer than necessary. Different retention periods apply depending on the type of information:
- Account Information: For the duration of account activity and a minimum of 5 years after closure (legal obligation)
- Transaction Records: A minimum of 7 years in accordance with international financial law
- KYC Documents: Up to 5 years after account closure
- Customer Support Contact: Up to 2 years after resolution
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year
Once the retention period expires, data is securely deleted or anonymized so that your identity can no longer be identified.
Your Rights
Keg99 fully respects your data protection rights. You are entitled to the following rights:
- Access: You may request to view all information keg99 holds about you
- Right to Rectification: You may request corrections to any inaccurate or incomplete information
- Right to Erasure: In certain situations, you may request that your data be deleted
- Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily suspended
- Right to Portability: You can receive your information in a structured format
- Right to Object: You may object to the processing of your data for specific purposes
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
Security Measures
Keg99 applies the highest industry security standards to protect your data. Our security infrastructure includes:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted
- Two-Factor Authentication (2FA): An additional security layer for your account
- Firewall Protection: Blocking unauthorized access at the server level
- Regular Security Audits: Periodic audits by third-party experts
- DDoS Protection: Protecting servers against large-scale cyberattacks
- Encrypted Database: All stored data is held in encrypted format
- Log Monitoring: Real-time detection of suspicious activity
In the event of a data breach, keg99 will promptly notify affected users and take the necessary steps. Our incident response team is active 24/7.
Keg99 will never ask for your password or full card number via email or SMS. If you receive such a request, contact our support team immediately.
Protection of Minors
Keg99 strictly prohibits registration by anyone under 18. Age is verified at the time of registration and confirmed through the KYC process. We do not knowingly collect or process personal information from minors.
If we determine that a minor has registered on our platform, the account will be suspended immediately and all collected data will be securely deleted.
Policy Changes
Keg99 may update this Privacy Policy from time to time. When changes are made, we will:
- Update the "Last Updated" date at the top of this page
- For significant changes, we will send a notification to your registered email address
- You will be notified of any policy changes upon logging into the platform
Continued use of the platform after changes are made constitutes your acceptance of the updated policy. If you do not agree with the changes, you will have the option to close your account.
Contact
For any questions, complaints, or requests regarding this privacy policy, please reach out to our dedicated privacy team:
- Email: [email protected]
- Live Chat: 24/7 support is available via live chat directly on the platform
- Ticket System: Log in to your account and submit a support ticket
We commit to processing any privacy-related request within 30 business days. For urgent matters, please use live chat.